Agent Training
Knowledge based used to help Zendesk Agent respond to questions
- Troubleshooting SSO User Login Issues and Group Permission Errors
- How to Handle and Report Failed Uploads
- How to Request User Statistics for Enterprise Accounts
- Troubleshooting Wrong Unit Values in Reports (mm Displayed as Thousands)
- Troubleshooting QR Tag Generation (Print Tags Returns 0 Tags)
- How to Request Restoration of Accidentally Deleted Assets or Data
- How to Register a New Tool Model Not Yet in the System
- How to Copy a Workflow Between Sites
- How to Request a New Site or Environment
- How to Create or Reset a User QR Login Card
- When and How to Escalate a Support Issue
- Troubleshooting Bluetooth Tool Connectivity (Wrenches, Pressure Gauges)
- How to Generate and Export Operational Reports from Control Center
- How to Upload Data (Joints, Connections, Test Packs) to Control Center
- How to Register a New Mobile Device
- How to Log In to the Cumulus Mobile App (CMA)